Return & Refund Policy

Thanks for shopping with Pacific Wire Group!

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Most orders ship within 3 business days. If we are not able to ship your online order within this time frame, we will contact you to discuss options and alternatives.
Shipping rates are calculated based on destination at time of check-out
Local pickup in Kent, WA is available at no extra charge
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any questions on how to return your item to us, contact us.

Address: 2201 R St NW, Auburn, WA 98001

Hours: 6AM - 2:30PM M-F

Phone: (253) 735-0221